We leveraged these established innovative tools and added our reservation solution to provide a genuinely unrivalled SaaS travel platform. Our co-founders took their travel industry experience and desire to offer tour operators something better and more streamlined than our segment had seen before. Kaptio is an ISV with Salesforce our partnership allows us to build and grow a powerful niche travel reservation platform sourcing their unmatched tools and resources from the AppExchange.
KAP 45 WORTH IT SOFTWARE
Let’s break down the term ISV (independent software vendor). The Partnership between Kaptio & Salesforce Our all-inclusive solution incorporates the customer 360 view and provides booking tools to search cost and book targeted, personalised holidays, whilst handling all of the complexities of integrating with both contracted allocation and 3rd party suppliers (flights, hotels etc.). Kaptio Travel delivers the complex functionality required of a travel booking engine. Fully integrated into, Kaptio Travel sits within Salesforce’s customer-centric platform benefiting from the integrated services mentioned above. What Salesforce lacks is a travel reservation platform-that’s where Kaptio shines. Finding travel booking software that is customer-centric rather than booking-centric is vital to meeting your customer expectations. All best of breed applications running on the world’s no 1 CRM and service platform, Salesforce.Īdditionally, Salesforce has the customer record at its core. Vonage), the sales process ( Sales Cloud) and integrated marketing ( Marketing Cloud). Business functions can be supported by customer service tools ( Service Cloud), integrated telephony (i.e. Kaptio did not want to reinvent the wheel. Our decision to utilise Salesforce as our core travel CRM platform was because it covers many of the functions every business needs. Why Salesforce For Our Travel Technology? Rigidity has the power to hold clients back, desiring to change the new system to “mirror the old system.” Kaptio, platformed on Salesforce, delivers one central solution for all departments. There have been many failed attempts at implementing new systems, and because these systems cover the entire business across sales, finance, operations, customer service and product, it is important that the new solution can easily be configured to support the key business processes. Multiple disconnected systems and a system overhaul that cuts across their entire business mean that often companies are reluctant to change. One of the main challenges for a travel company is changing their core booking platform. A Travel Booking Software For All Departments
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